Frequently Asked Questions

A collection of common questions and answers

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16 articles in this collection
Written by CreditorWatch

I have an unidentified charge on my bank account

I searched for a company that I didn’t recognise on my billing statement. Am I on the correct website?
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Written by CreditorWatch
Updated over a week ago

How can I use CreditorWatch prior to taking legal action?

Learn how to use CreditorWatch prior to taking legal action against any entity in Australia
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Written by CreditorWatch
Updated yesterday

Is CreditorWatch a debt collection agency?

Clarification around what CreditorWatch is and where it fits into your business
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Written by CreditorWatch
Updated over a week ago

Where do I find the payment defaults I have registered?

Learn where payment defaults are located once they are lodged and how to manage them.
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Written by CreditorWatch
Updated yesterday

What document should I upload when registering a default?

Learn about what types of documents can be used as evidence when registering a payment default against a business
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Written by CreditorWatch
Updated over a week ago

Who can see the defaults registered against a business?

Learn about registered defaults, who can see them, and what actions a business can take on defaults registered against them
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Written by CreditorWatch
Updated over a week ago

How long does a default remain on CreditorWatch?

Details on payment defaults registered on CreditorWatch
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Written by CreditorWatch
Updated yesterday

Can I upload multiple documents related to a payment default on a business?

Learn how to upload your supporting documentation for payment defaults.
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Written by CreditorWatch
Updated yesterday

Can I register multiple payment defaults against multiple businesses?

Learn how to lodge multiple payment defaults with one click.
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Written by CreditorWatch
Updated yesterday

Why do I have a default registered against my business?

Learn about why you have a payment default lodged against your own business and what actions are available for you to take.
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Written by CreditorWatch
Updated yesterday

When should I register a default against a business?

Learn about where and when you should register a payment default against a business.
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Written by CreditorWatch
Updated over a week ago

What happens if a payment default has been paid?

Learn about updating the status of registered defaults when either part payment or the full settlement has been received.
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Written by CreditorWatch
Updated yesterday

How do I remove a business from my Customer List?

Learn about how to remove a business from your Customer List
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Written by CreditorWatch
Updated yesterday

How long will a business remain on my Customer List?

Learn how long businesses will remain on your Customer List
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Written by CreditorWatch
Updated yesterday

I have more than one business, do I need an account for each business?

Contact us to discuss managing credit for multiple businesses.
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Written by CreditorWatch
Updated yesterday

Can anyone see which businesses I have in my Customer List?

Learn about your Customer List and privacy.
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Written by CreditorWatch
Updated yesterday